Call Center Services
- Provides significant cost saving while allowing client to focus on his core business responsibilities.
- Provides a dedicated account team with a wide breadth of knowledge to address all facilities management needs (Each team member receives a thorough orientation that includes training on the facilities management industry, trade specific knowledge and client specific requirements)
- Utilizes cutting edge technology (Computer Maintenance Management System) that is consistently monitored to ensure that clients are provided with a multitude of reporting specific to their needs. The software will be designed specifically for our industry which allows us to select expert vendors, keep track of requests, view warranty issues, etc..
- Outsources all service requests to our company’s call center for:
- Analysis and Reporting Services.
- Call avoidance.
- Dispatch Services.
- Over the Phone Troubleshooting.
- Single point of contact.